About modular-flare
Dedicated to providing exceptional care for animals across the United Kingdom since 2009.
Our Story
modular-flare was founded on a simple observation: pets weren't receiving the individualised attention they deserved. Too often, animals were processed through facilities with little regard for their unique personalities, anxieties, or preferences.
Our founder, Charlotte, spent twelve years as a veterinary nurse before opening a small grooming studio in 2009. She wanted to create a space where every pet received care as thoughtful as what she'd provide her own animals. That first year, working alone from a converted garage, she groomed approximately two hundred dogs and cats.
Word spread quickly. Pet owners appreciated the patience shown to nervous animals, the attention to detail in grooming, and the genuine affection Charlotte demonstrated toward every creature in her care. Within three years, demand had grown enough to require additional staff and larger premises.
By 2015, modular-flare had expanded into comprehensive pet care services including boarding, training, and veterinary coordination. We moved to our current purpose-built facility in 2018, which features separate climate-controlled areas for different animal types, secure outdoor exercise spaces, and specialist equipment for various grooming and care needs.
Throughout this growth, our fundamental approach hasn't changed. We still treat each animal as an individual, take time to understand their requirements, and prioritise their comfort above efficiency. Every member of our team shares this philosophy, which is why many have been with us for over half a decade.
Our Values
Compassion First
Every decision we make prioritises the wellbeing and comfort of the animals in our care. Profitability never overrides what's right for a pet.
Professional Excellence
We invest heavily in training, certifications, and continuing education. Our team stays current with best practices in animal care, behaviour, and health.
Transparent Communication
Pet owners deserve honest information about their animal's care. We provide clear updates, acknowledge mistakes if they occur, and never withhold important information.
Individual Attention
No two pets are identical. We design care approaches based on each animal's specific temperament, history, and needs rather than applying standardised procedures.
Continuous Improvement
We regularly review our methods, facilities, and outcomes. Feedback from pet owners and advances in animal care science inform our ongoing development.
Community Responsibility
We support local animal welfare organisations, provide reduced-rate services for rescue animals, and contribute to education about responsible pet ownership.
Meet Our Team
Our team combines decades of experience with genuine passion for animal welfare. Each member brings specialised skills and a commitment to providing exceptional care.
Charlotte Reynolds
Founder & Director
A qualified veterinary nurse with twenty-three years of experience, Charlotte established modular-flare to provide the kind of personalised pet care she felt was missing in the industry. She oversees all aspects of our operations and remains actively involved in animal care.
Marcus Thompson
Head Groomer
Marcus holds City & Guilds qualifications in dog grooming and has worked with us for nine years. He specialises in breed-specific styling and has particular expertise with nervous or reactive animals who find grooming stressful.
Priya Sharma
Lead Trainer
With certifications from the Institute of Modern Dog Trainers, Priya uses positive reinforcement methods to address behavioural challenges. She's worked with hundreds of dogs ranging from anxious rescues to overexcited puppies.
James O'Connor
Boarding Manager
James manages our boarding facilities and ensures every animal receives appropriate exercise, enrichment, and individual attention. He's trained in animal first aid and has seven years of experience in pet care environments.
Sophie Williams
Feline Care Specialist
Sophie focuses exclusively on cats, understanding their unique needs and stress triggers. Her calm approach and knowledge of feline behaviour help even the most anxious cats feel comfortable during their stay.
David Mitchell
Senior Care Assistant
David has been with modular-flare since 2016 and assists across all service areas. His gentle handling and ability to read animal body language make him invaluable when working with nervous or elderly pets.
Our Facilities
In 2018, we moved into a purpose-designed facility that allows us to provide optimal care across all our services. The building was planned with extensive input from veterinary professionals and animal behaviourists to create environments that minimise stress and maximise comfort.
Climate-Controlled Spaces
All indoor areas maintain consistent temperature and humidity levels appropriate for different species. Separate zones for dogs and cats prevent stress from inter-species interaction.
Grooming Stations
Four dedicated grooming areas equipped with hydraulic tables, professional dryers, and breed-specific tools. Non-slip surfaces and secure restraints ensure safety without discomfort.
Boarding Accommodations
Individual kennels and cat suites designed for comfort, with raised beds, natural light, and acoustic dampening to reduce noise stress. Larger suites available for multiple pets from the same household.
Exercise Areas
Secure outdoor spaces including a large field for active dogs, a smaller area for elderly or nervous animals, and a separate garden for cats who enjoy supervised outdoor time.
Training Room
An indoor training space free from external distractions, equipped with agility equipment and various training aids. Suitable for both individual and small group sessions.
Medical Room
A dedicated space for medication administration, health checks, and isolation of any animals who become unwell. Stocked with first aid supplies and connected to emergency veterinary support.
Qualifications & Accreditations
Our commitment to professional standards is reflected in the qualifications our team maintains and the accreditations we hold.
Veterinary Nursing
Our founder and senior staff hold RVN (Registered Veterinary Nurse) qualifications from accredited institutions.
Professional Grooming
All groomers hold City & Guilds Level 3 diplomas in Dog Grooming and attend annual continuing education courses.
Animal Training
Our trainers are certified by the Institute of Modern Dog Trainers and follow force-free, positive reinforcement methods.
First Aid
Every staff member completes animal first aid training and recertifies every three years through ProTrainings.
Insurance & Licensing
We maintain comprehensive public liability insurance and hold all required local authority licenses for animal boarding and care.
Health & Safety
Our premises undergo regular inspections and we maintain detailed health and safety protocols approved by industry bodies.
Community Involvement
We believe businesses have responsibilities beyond their immediate commercial interests. modular-flare actively supports animal welfare in our community through several initiatives.
Since 2012, we've provided discounted grooming and boarding services to local rescue organisations, helping them present animals in the best condition for adoption. We estimate this has supported over three hundred rescue animals in finding permanent homes.
Our team regularly visits schools to deliver workshops on responsible pet ownership, teaching children about animal needs, behaviour, and welfare. These sessions reach approximately five hundred students annually.
We partner with a local veterinary charity that provides low-cost treatment to pets whose owners are experiencing financial hardship. modular-flare contributes both financially and through in-kind donations of grooming and care services.
Each year, we host an open day where the public can tour our facilities, meet our team, and learn about various aspects of pet care. These events also raise funds for animal welfare charities through raffles and donations.
Looking Forward
After seventeen years of growth, we continue to identify areas for improvement and expansion. Our focus remains on enhancing the quality of care rather than simply increasing capacity.
Recent investments include advanced grooming equipment that reduces stress for anxious animals, upgraded monitoring systems for our boarding areas, and expanded training for our team in feline behaviour and exotic pet care.
We're currently developing partnerships with additional veterinary specialists to provide even more comprehensive health support for the animals in our care. This includes relationships with veterinary behaviourists, dermatologists, and physiotherapists who can advise on complex cases.
Our long-term vision includes establishing an education centre where aspiring pet care professionals can receive training in our methods and philosophy. We want to contribute to raising standards across the industry by sharing what we've learned over nearly two decades.
Whatever changes we make, our core commitment remains constant: every animal deserves to be treated with patience, respect, and genuine care. That principle guided us when we were a one-person operation, and it will continue to guide us as we grow.
Visit Our Facility
We welcome pet owners to tour our premises and meet our team before booking any services.
Arrange a Visit