Contact Us
We're here to answer your questions and discuss how we can care for your pet.
Visit Our Facility
Address:
42 Woodland Park Avenue
Harrogate
North Yorkshire
HG2 8DN
United Kingdom
Opening Hours
Monday - Friday: 8:00 AM - 6:30 PM
Saturday: 9:00 AM - 5:00 PM
Sunday: 10:00 AM - 4:00 PM
Drop-off and collection available outside these hours by arrangement. Emergency contact available for boarding guests.
Email Us
General Enquiries:
[email protected]
Booking & Services:
[email protected]
We typically respond within 24 hours during business days. For urgent matters regarding animals currently in our care, please visit us in person.
About Our Location
We're located on the outskirts of Harrogate, easily accessible from the A61 and with ample parking available on-site. Our facility sits in a quiet area surrounded by open fields, providing a peaceful environment for the animals in our care.
The building is a purpose-designed single-storey structure set back from the road, with separate entrance areas for cats and dogs to minimise stress during arrival and departure.
Finding Us
From Harrogate Centre: Head north on Kings Road, turn left onto Woodland Park Avenue. We're the cream-coloured building on the right after approximately half a mile.
From A61: Take the exit for Harrogate North, follow signs toward Woodland Park. Turn right onto Woodland Park Avenue. Our facility is on the left.
Public Transport: The number 24 bus stops on Kings Road, approximately ten minutes' walk from our location. Service runs every 30 minutes on weekdays.
First Visit
We welcome prospective clients to visit our facilities before booking any services. These informal tours allow you to see where your pet will be cared for, meet our team, and ask questions about our approach.
Tours typically last 20-30 minutes and can be arranged during our opening hours. Please email us to schedule a convenient time. Bringing your pet to the initial visit can help them become familiar with our environment.
What to Expect
Initial Consultation
When you first contact us, we'll discuss your pet's needs, any health considerations, previous experiences with grooming or boarding, and what you're hoping to achieve. This conversation helps us determine the most appropriate service and approach.
Documentation
For boarding services, we require current vaccination records and emergency contact information. For animals with medical needs, we'll request details from your veterinarian. We maintain detailed records for every animal in our care.
Customised Approach
We don't use standardised procedures for every pet. Based on our initial consultation and assessment, we develop an individual care plan that addresses your animal's specific requirements and preferences.
Ongoing Communication
Throughout our relationship, we maintain open dialogue about your pet's care. We'll inform you of any concerns, changes in behaviour, or recommendations for adjustments to their care routine.
Additional Information
Parking & Accessibility
We provide dedicated parking spaces directly in front of our building. The entrance is level with no steps, and all service areas are accessible for clients with mobility requirements. Disabled parking bays are located nearest to the entrance.
What to Bring
For boarding stays, you may bring your pet's regular food, favourite toys, bedding, and any medications. We can also provide these items if preferred. For grooming appointments, just bring your pet - we supply all necessary products and equipment.
Payment Methods
We accept bank transfers, debit cards, and credit cards. Payment for grooming is due on collection. Boarding services are invoiced at the end of each stay. Regular clients may establish monthly billing arrangements.
Cancellation Policy
We understand that plans sometimes change. Grooming appointments can be rescheduled without charge if we receive 24 hours' notice. Boarding cancellations made less than 48 hours before the scheduled start date may incur a partial charge, as we turn away other bookings to reserve space.
Common Questions
All services require advance booking to ensure we can provide appropriate staffing and attention. However, we're happy to accommodate walk-ins for facility tours or general enquiries when staff are available. For service bookings, email is the most reliable way to arrange appointments.
During peak periods (school holidays, bank holiday weekends), we recommend booking at least four to six weeks ahead. Outside these times, we can often accommodate bookings with a week's notice. Last-minute availability occasionally exists, so it's worth enquiring even for short-notice needs.
While we understand the desire to visit, we've found that mid-stay visits often unsettle pets who have settled into their routine. They can become confused and anxious after you leave again. We're happy to send photos and updates instead. Exceptions can be discussed for very extended stays.
First-time grooming experiences are handled with extra patience and care. We take additional time to let your pet become comfortable with the environment, equipment, and handling. The first session might take longer and may be split across multiple visits if needed. We never rush anxious animals.
We're not an emergency veterinary clinic, but for animals currently boarding with us, we maintain 24-hour emergency contact. If your pet becomes unwell while in our care, we'll contact you immediately and can transport them to emergency veterinary services with your authorisation.
Yes, we hold all required licenses from our local authority for animal boarding and care. Our facilities undergo regular inspections to ensure compliance with animal welfare standards. We also maintain voluntary memberships with professional pet care associations.
Ready to Get Started?
Send us an email at [email protected] to discuss your pet's needs.