Privacy Policy

Introduction

modular-flare respects your privacy and is committed to protecting the personal information you share with us. This policy explains what data we collect, why we collect it, how we use it, and your rights regarding that information.

By using our services or website, you consent to the collection and use of information as described in this policy. We may update these terms periodically, and continued use after changes indicates acceptance of the revised policy.

Information We Collect

We gather several categories of information to provide and improve our services:

Personal Identification Information

When you book services or contact us, we collect details such as your name, postal address, email address, and emergency contact information. This allows us to communicate with you, process bookings, and reach you if necessary regarding your pet's care.

Pet Information

To provide appropriate care, we record information about your animals including species, breed, age, medical history, vaccination records, dietary requirements, behavioural characteristics, and veterinary contact details. This data ensures we can meet each pet's individual needs safely.

Service History

We maintain records of services provided, including dates of grooming appointments, boarding stays, training sessions, and notes about your pet's behaviour, health observations, and any incidents during care. These records help us deliver consistent, informed service over time.

Payment Information

Financial details necessary for processing transactions are collected, though complete card numbers are not stored on our systems. Payment processing is handled through secure third-party providers who maintain their own privacy and security standards.

Website Usage Data

When you visit our website, we automatically collect certain technical information including IP address, browser type, device information, pages visited, and time spent on the site. This helps us understand how visitors use our website and identify areas for improvement.

How We Use Your Information

The information we collect serves several specific purposes:

Service Delivery

Your personal and pet information enables us to provide the services you've requested, including grooming, boarding, training, and veterinary coordination. We use this data to ensure your pet receives appropriate, safe, and effective care tailored to their needs.

Communication

We use contact details to respond to enquiries, confirm bookings, provide updates about your pet during their stay, send appointment reminders, and share important information about our services or policies.

Health and Safety

Medical information and vaccination records help us maintain a safe environment for all animals in our care, identify potential health risks, and respond appropriately in emergencies. We may share relevant health information with veterinary professionals when necessary for your pet's wellbeing.

Record Keeping

Service history allows us to track your pet's care over time, remember their preferences and sensitivities, and provide continuity across multiple visits or services.

Business Operations

We use aggregated, anonymised data to analyse service demand, improve our offerings, manage capacity, and make informed decisions about our business. Individual client information is never shared in these analyses.

Legal Obligations

Certain information is retained to comply with legal requirements related to animal boarding licenses, health and safety regulations, tax obligations, and business record-keeping standards.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. Information may be shared only in specific circumstances:

Veterinary Professionals

With your authorisation, we share relevant health information with your pet's veterinarian or emergency veterinary services when necessary for medical care or coordination.

Service Providers

Trusted third-party providers who assist with business operations (such as payment processing, email services, or accounting software) may access certain information strictly for those purposes. These providers are contractually obligated to protect your data and use it only as directed.

Legal Requirements

We may disclose information when required by law, court order, or regulatory authority, or when necessary to protect our rights, property, or safety, or that of our clients or the public.

Business Transfers

In the event of a business sale, merger, or transfer of assets, client information may be among the transferred assets. Any acquiring organisation would be required to honour the commitments made in this privacy policy.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorised access, alteration, disclosure, or destruction. These measures include secure storage of physical records, encryption of digital data, access controls limiting which staff members can view certain information, and regular review of our security practices.

However, no method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You share information at your own risk.

Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Active client records are maintained while you continue using our services. After your final service, records are retained for seven years to comply with business and tax record-keeping requirements, after which they are securely destroyed.

You may request earlier deletion of your information, though we may need to retain certain details to comply with legal obligations or resolve disputes.

Your Rights

You have several rights regarding your personal information:

Access

You may request a copy of the personal information we hold about you and your pets. We'll provide this within 30 days of your request.

Correction

If information we hold is inaccurate or incomplete, you can request corrections. We'll update our records promptly upon verification of the correct information.

Deletion

You may request deletion of your personal information, subject to our legal obligation to retain certain records. We'll explain what can and cannot be deleted based on regulatory requirements.

Objection

You can object to certain uses of your information, such as marketing communications. We'll respect your preferences while continuing to use data essential for service delivery.

Portability

You may request your information in a structured, commonly used format for transfer to another service provider.

To exercise these rights, contact us at [email protected]. We may require verification of your identity before processing requests.

Cookies and Tracking

Our website uses cookies to enhance your browsing experience and understand how visitors interact with our site. For detailed information about the cookies we use and how to manage them, please see our Cookies Policy.

Third-Party Links

Our website may contain links to external sites not operated by us. We have no control over the content, privacy policies, or practices of third-party sites and accept no responsibility for them. We encourage you to review the privacy policy of any site you visit.

Children's Privacy

Our services are not directed toward individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover that information from a child has been collected, we will delete it promptly.

International Data Transfers

Your information is primarily stored and processed within the United Kingdom. If data is transferred internationally, we ensure appropriate safeguards are in place to protect your information in accordance with UK data protection standards.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or business operations. Significant changes will be communicated through our website or direct notification. The "last updated" date at the top of this page indicates when the most recent revisions were made.

Contact Information

If you have questions about this privacy policy, wish to exercise your rights, or have concerns about how your information is handled, please contact us:

modular-flare
42 Woodland Park Avenue
Harrogate, North Yorkshire
HG2 8DN
United Kingdom

Email: [email protected]

We will respond to your enquiry within a reasonable timeframe, typically within 30 days.